Business process modeling pluralized

Traditional centralized business process management approaches pose difficulties in coping with rapid changes and evolving process models. We developed the Plural method to allow for decentralized modeling of processes. The Plural method enables process participants, rather than a centralized group of process engineers or managers, to model and maintain their processes. In previous works, we introduced the Plural method and discussed its applications in case studies. This paper elaborates more into the notation component of the Plural method. We describe the diagram types used for capturing process information. We also present a case study performed in a small web application development company. We discuss the results together with a synthesis of the findings and lessons learned from our previous case studies

How Question Answering Technology Helps to Locate Malevolent Online Content

The inherent lack of control over the Internet content resulted in proliferation of online material that can be potentially detrimental. For example, the infamous “Anarchist Cookbook” teaching how to make weapons, home made bombs, and poisons, keeps re-appearing in various places. Some websites teach how to break into computer networks to steal passwords and credit card information. Law enforcement, security experts, and public watchdogs started to locate, monitor, and act when such malevolent content surfaces on the Internet. Since the resources of law enforcement are limited, it may take some time before potentially malevolent content is located, enough for it to disseminate and cause harm. Currently applied approach for searching the content of the Internet, available for law enforcement and public watchdogs is by using a search engine, such as Google, AOL, MSN, etc. We have suggested and empirically evaluated an alternative technology (called automated question answering or QA) capable of locating potentially malevolent online content. We have implemented a proof-of-concept prototype that is capable of finding web pages that may potentially contain the answers to specified questions (e.g. “How to steal a password?”). Using students as subjects in a controlled experiment, we have empirically established that our QA prototype finds web pages that are more likely to provide answers to given questions than simple keyword search using Google. This suggests that QA technology can be a good replacement or an addition to the traditional keyword searching for the task of locating malevolent online content and, possibly, for a more general task of interactive online information exploration

Subject-oriented plural method meets BPMN: a case study

Subject-oriented approach to business process management focuses on the subjects and their interactions with the aim to capture more accurate process information with increased fidelity. In a common setting, business processes are modeled by process engineers or modeling experts who often create their processes in a top-down fashion. However, this may pose risks to the acceptance and adoption of these models in practice, particularly in knowledge-centric environments. The Plural method follows a subject-oriented approach and allows process participants, rather than a centralized group of process engineers, to model and maintain their processes in a decentralized way. It guides process participants to focus on the roles and their interactions in terms of message exchanges. This study investigates the use of BPMN 2.0 for the Plural method. With the aim to show the applicability of the notation for a subject-oriented approach and report on the benefits and limitations of the new edition of the Plural method in general, we performed a case study in an industry company. Guided by a coordinator, 11 process participants modeled four processes that they participate by following the Plural method. These models were also compared with the classical models developed prior to the application of the Plural method to better understand the influence. Analyses showed that the application of the Plural resulted in more complete process models. However, there are concerns regarding the understandability of these models when compared with their classical counterparts. It has been shown that the Plural method is a powerful tool for process discovery and modeling, but an improvement on its models is needed to obtain full value of the framework